Customer satisfaction

We help our customers achieve their sustainability targets

Orthex serves various retail customer types, such as traditional convenience stores, specialty and hardware retailers, online stores, and department stores. Consumers – the customers of our customers – are another important stakeholder group to us. We believe that satisfied customers will lead to a healthy and growing business. 

We work hard to meet or exceed the expectations of our customers and consumers, and we seek to be the preferred value-creating partner to our customers. As we increase the share of renewable and recycled raw materials in production and proceed towards carbon neutrality, we can further support our customers in achieving their own sustainability targets.

We measure customer satisfaction with a survey every second year.